We are a trustworthy and experienced online store that values the safety of our customers. We will give you the tracking number for your order right after you buy it. Plus, our privacy policy keeps all your personal info secure on our website.
ABOUT US
Do you offer a warranty on products? How long is the warranty period?
Yes, our warranty period is 2 years for the Swiss Grade watches.
If you have any problems with your order, please contact us at [email protected] with your order number and the email you used to order. Our consultants will help you as soon as possible.
Can you send me pictures of the desired model?
Yes, you can send us the link, pictures, or full name of the watch via email or WhatsApp to request more pictures and videos of the products.
Will you restock items indicated as ‘out of stock’?
Yes, we will restock items that are out of stock. Please keep checking our website for updates. You can also subscribe to our newsletter to receive notifications about new arrivals and restocks.
Can I get a discount coupon?
Yes, you can get a discount coupon on seasonal discounts. Sign up for our email newsletter to get notified about any upcoming discounts.
Does Nuewatch have a retail storefront?
No, unitedluxury does not have a retail storefront.
Best way to order from unitedluxury’s online shop easily. Our website is easy to navigate and provides detailed information about products. You can also contact our customer support team if you have any questions or need help with the ordering process. Our team is available to help you 24/7.
Do you deliver to my country?
Yes, we deliver worldwide.
WATCHES
What is the quality of your watches?
Our watches are 1:1 exact replicas, made with the same high-quality materials and craftsmanship as the original. Each watch is inspected by our experts to ensure the highest quality standard before it is shipped. Every watch is guaranteed to look and feel like the original.
Are replica watches accurate as authentic watches?
Yes, our replica watches are as accurate as authentic watches. We use high-quality Japanese and Swiss-made movements in our watches, so you can be sure that your watch will always keep accurate time.
What materials do you use for the watch dials?
We use stainless steel for the watch dials. The stainless steel is scratch-resistant and highly durable.
How long do replica watches last?
Our replica watches are designed to last forever if you take care of them properly. With regular maintenance and proper care, your watch can last a lifetime.
What is the watch case made of?
Most of our watches are made of stainless steel, which is scratch-resistant and highly durable.
Can a replica watch be repaired?
Yes, replica watches can be repaired. If you find that your watch is not working properly, you can contact our customer support.
What is the difference between Swiss and Japanese Movements?
Swiss movements are known for their precision, accuracy, and long lifespan, making them the highest-quality movements in the watch industry.
Japanese movements are also accurate and reliable, and are quartz-based, battery-powered, and require little maintenance. Japanese movements are more economical, making them a popular choice for budget-conscious buyers.
What type of glass do you use in watches?
We use sapphire crystal glass in all our watches. The sapphire crystal is scratch-resistant and highly durable.
What type of glass do you use in watches?
We use sapphire crystal glass in all our watches. The sapphire crystal is scratch-resistant and highly durable.
Do you accept customization? What should I do if I have a thick or thin wrist?
Yes, we do accept customizations. Please contact our customer support team at [email protected] and provide us with your wrist size, model specifications, and any other relevant information.
Do chronographs function in models?
Yes, the chronograph functions in our models are guaranteed to be working. We test each watch before it is shipped to ensure that all functions are working correctly.
Are the watches water-resistant?
Yes, all our watches are water-resistant up to a certain depth depending on the model. Please ask your consultant for more information on the water-resistance level of each watch.
Do the watches have ceramic bezels?
Yes, some of our models come with ceramic bezels. This material is known for its durability and attractive look. It’s also resistant to scratches and other damage.
SUPPORT
Why the watch did not move when I get it?
It is possible that the watch was not wound up when it was packaged. To get it started, you can wind the crown clockwise for about 20-30 turns until you feel some resistance. If the watch still does not move, please contact our customer support team at [email protected] and they will assist you with the issue.
What is your return policy?
We accept returns within 14 days of delivery if the product is unused and in the same condition as it was received. You can contact our customer support team at [email protected] for more information about the returns process.
What is the best way to take care of my watch?
The best way to take care of your watch is to keep it away from water, dust, and dirt. Make sure to clean your watch regularly, and if possible, have it serviced and checked by a professional watchmaker every few years.
PROCESS
Why the watch did not move when I get it?
We need 4-5 working days to prepare the watch for shipping.
How long is the shipping time?
Standard shipping: 7-15 working days UPS/DHL/FedEx：5-7 working days
Will I receive a tracking number?
Yes, you will receive a tracking number after your purchase is completed.
Why aren't standard shipping tracking numbers updated?
It does not have updated information while in transit, the latest information will be updated when it reaches your country.
What if my package is held at customs?
If your package is held at customs, we will pick up the package from there. We will send you a new watch as soon as possible, however, this is a very rare case.
Can you ship to a different address than the billing address?
Yes, we can ship to a different address than the billing address. Please provide us with the new address in the order notes when you place the order.
How are VAT and import duties handled?
VAT and import duties will be handled by unitedluxury and the cost is included in the price of the watch you will order.